The newly redesigned Tri MyRide vehicles will be hitting streets this week to join the current all blue vehicles. Both will be out on the road, so look for the blue roof and the Tri MyRide logo coming up the street. If you get to ride a new vehicle, take a picture next to the vehicle and post it on Tri Delta Transit social media channels. We’d love to see them!
Tri MyRide
Tri MyRide is an on-demand, corner-to-corner, shared shuttle service. Take trips that start and end anywhere within the individual service area. Scroll down for more information.
Get started by downloading the app, currently only available on the Apple Store and Google Play.
Tri MyRide rides are $2.00 each way. A round trip would be $4.00.
Payment types accepted are:
Cash
Clipper Card
Payment through the app by debit/credit card
Your payment method is only used for in-app purchases.
Schedule A Ride
Schedule a Ride
If you cannot use the app or want to check on next available times, speak to a representative at: 925-470-4997.
FAQ
Frequently Asked Questions
Microtransit gives you the freedom and flexibility to move through your day according to your schedule, with on-demand convenience. Available within certain services area, Microtransit gets you where you need to go, all with an app and the click of a button.
• First, download the Tri MyRide app and create a free account. • Complete your account information. If you need wheelchair accessibility, toggle the button to the right so blue shows. • On the main screen utilize the ‘Tap to search destination’ and enter your destination. • Set the traveling alone number to how many are traveling if others will travel with you. Keep in mind fares are due for each person in the party. • If a ride is available • Confirm your pick-up location and select your drop-off location, then choose your pick-up time. A Tri MyRide yellow and blue bus will pick you up and drop you off at your destination. Along the way, the vehicle may pick up other passengers who request a ride.
Do I need the Tri MyRide App to ride Microtransit?
Riders are able to request a ride by calling Tri MyRide scheduling at 1-925-470-4997.
Will my ride on Microtransit be shared?
Depending on other ride requests and the location of the vehicle, your ride may be grouped with other riders headed to similar destinations.
How will I know my ride is on the way?
You can track your ride on the Tri MyRide app. You will be able to see updates as your ride approaches. If you provide your mobile number in your account, you can also receive text alerts when your ride is on its way.
What is the average wait time?
The average wait time will vary based on traffic conditions, your location, and demand. A predicted average wait time is 15-30 minutes.
Is the vehicle wheelchair-accessible?
The Tri MyRide vehicle can transport wheelchairs. You can indicate that you need wheelchair-accessibility when you create your account.
Where can I take Microtransit?
Microtransit will pick up and drop off riders anywhere within the single designated service area. Our current service areas are Pittsburg/Bay Point and Antioch/Oakley. You can travel within the individual areas, but not between them. Don’t forget that Tri MyRide can connect you to fixed route lines, BART and Amtrak.
How much does Tri MyRide cost?
The service costs only $2 a ride. So if you are taking a roundtrip then the entire trip will be $4.
What are the Tri MyRide operating hours?
Service hours are Monday – Friday’s 5:00 a.m.- 9:00 p.m. and Weekends/Holidays 8:00 a.m. – 5:00 p.m. Does Tri MyRide operate on holidays? Tri MyRide operates weekend service on the following holidays: • Martin Luther Kind Jr. Day • Presidents Day • Memorial Day • Independence Day (Actual and Observed) • Labor Day • Veterans Day • Thanksgiving Day and day after • Christmas Even and Christmas Day • New Year’s Day (Actual and Observed)
Can I take a pet on Tri MyRide?
Only service animals are allowed on Tri MyRide. Emotional support animals and other animals can travel but must be in a secure carrier.
Can I take packages on Tri MyRide?
Yes, up to four bags are allowed. What if I leave something on a Tri MyRide vehicle? The operators look through the vehicle between every few trips. Any items left on a vehicle will be turned into a secure Lost and Found box when the vehicle ends its operation that day. If you have left an item, contact Customer Service at 1-925-754-6622 and follow the prompts. You can leave your name, phone number and a detailed description of the item. A customer service representative will contact you if the item is found. Please see the website Lost and Found section for more details.
What if I leave something on a Tri MyRide vehicle?
The operators look through the vehicle between every few trips. Any items left on a vehicle will be turned into a secure Lost and Found box when the vehicle ends its operation that day. If you have left an item, contact Customer Service at 1-925-754-6622 and follow the prompts. You can leave your name, phone number and a detailed description of the item. A customer service representative will contact you if the item is found. Please see the website Lost and Found section for more details.
Where can I find more information?
For more information contact Tri MyRide scheduling to speak with a Customer Service Representative at 1-925-470-4997.
