Title VI Statement of Policy

Eastern Contra Costa Transit Authority (ECCTA) operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964.

If you believe you have been discriminated against on the basis of race, color, or national origin by ECCTA you may a file a Title VI complaint. For more information on ECCTA’s Title VI program and the procedures to file a complaint, visit www.TriDeltaTransit.com/title_VI.aspx or contact:

Eastern Contra Costa Transit Authority
Civil Rights Officer
801 Wilbur Avenue
Antioch, CA 94509
(925) 754-6622
(925) 757-2530 (fax)

A complaint may be filed directly with the Federal Transit Administration, at Office of Civil Rights, Attention: Complaint Team, East Building, 5th Floor-TCR, 1200 New Jersey Avenue SE, Washington, DC 20590.

If information is needed in another language, contact ECCTA at 925-754-6622.

Title VI Complaint Procedures

This document outlines the Title VI complaint procedures for any person who believes they have been discriminated against on the basis of race, color, or national origin by ECCTA. It does not deny the complainant the right to file formal complaints with the California Department of Transportation, the Secretary of the U.S. Department of Transportation, Equal Employment Opportunity Commission (EEOC), Federal Highway Administration (FHWA), Federal Transit Administration (FTA), or to seek private counsel for complaints alleging discrimination, intimidation, or retaliation of any kind that is prohibited by law.

Title VI of the Civil Rights Act of 1964 requires that no person in the United States shall, on the grounds of race, color or national origin, be excluded from, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.

  1. Any person who believes that he or she has been subjected to discrimination or retaliation based on race, color or national origin may file a Title VI complaint. Complaints may be filed directly with Eastern Contra Costa Transit Authority-Office of Civil Rights or with the Federal Transit Administration. Federal and State law requires complaints be filed within one-hundred eighty (180) calendar days of the last alleged incident.
  2. The complainant may download the complaint form here Title VI Complaint Form or request the complaint form from the Office of Civil Rights (OCR). The complainant may also submit a written statement that contains all of the information identified in Section 3 a through f
  3. The complaint will include the following information:
    1. Name, address, and telephone number of the complainant.
    2. The basis of the complaint i.e., race, color or national origin.
    3. The date or dates on which the alleged discriminatory event or events occurred.
    4. The nature of the incident that led the complainant to feel discrimination was a factor.
    5. Names, addresses, and telephone numbers of persons who may have knowledge of the event.
    6. Other agencies or courts where complaint may have been filed and a contact name.
    7. Complainant's signature and date.
    8. If the complainant is unable to write a complaint, OCR staff will assist the complainant. If requested by complainant, OCR will provide a language or sign interpreter.
    9. The complaint may be sent or faxed to the following address:
      Office of Civil Rights
      Eastern Contra Costa Transit Authority
      801 Wilbur Avenue
      Antioch, CA 94509
      (925) 754-6622
      (925) 757-2530 (fax)
    10. The complaint may be sent via email to: CivilRights@eccta.org
    11. Complainants have the right to complain directly to the appropriate federal agency however, they must do so within one-hundred eighty (180) calendar days of the last alleged incident.
  4. OCR will begin an investigation within fifteen (15) working days of receipt of a complaint.
  5. OCR will contact the complainant in writing no later than thirty (30) working days after receipt of complaint for additional information, if needed to investigate the complaint. If the complainant fails to provide the requested information in a timely basis, OCR may administratively close the complaint.
  6. OCR will complete the investigation within ninety (90) days of receipt of the complaint. A written investigation report will be prepared by the investigator. The report shall include a summary description of the incident, findings, and recommendations for disposition.
  7. The Department Manager of OCR will review the report. A closing letter and exit interview will be provided to the complainant. The respondent will also receive a copy of the closing letter. Each will have five (5) working days from receipt of the report to respond. If either party responds negatively or has additional information to provide, an informal meeting will be arranged by the Department Manager of OCR. If neither party responds, the complaint will be closed.
  8. The investigation report with recommendations and corrective actions taken will be forwarded to the appropriate federal agency, the complainant, and the respondent.
  9. OCR will advise complainants of their appeal rights to the appropriate federal agency.
  10. Language Assistance

    Questions? Call us at (925) 754-6622 and ask for your language.

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    问题?请致电 (925) 754-6622, 并要求您的语言。