Eligibility, Registration, and Guide
Eligibility
If you are 65 years of age or older, you are eligible for senior paratransit transportation.
Application
Download the application:
To request a print application:
- Visit Tri Delta Transit’s administrative office at 801 Wilbur Avenue in Antioch.
- Call 1-925-706-4398 to get an application by mail.
- Email AccessibleServices@eccta.org
You must fully complete the application form and return it to Tri Delta Transit by:
- Mail to Tri Delta Transit, 801 Wilbur Avenue, Antioch, CA 94509; or
- Scan it and email it to the email above; or
- Fax all pages (both sides) to: 1-925-754-9631
You will be notified by mail within 14 days of receiving your complete application.
Please be aware that senior paratransit transportation is limited to Tri Delta Transit’s service area in eastern Contra Costa County: Antioch, Bay Point, Brentwood, Byron, Discovery Bay, Oakley, Pittsburg, Bethel Island and Knightsen.
Rider Guide
Tri Delta Transit wants you to have the best rider experience possible, so we’ve created a guide to provide you with complete information regarding the service.
Download the guide here:
Important Contact Information
Request an application, ask questions, leave a comment: 1-925-706-4398
Ride reservations: 1-925-754-3060
Ride cancellations: 1-925-706-4382
Lost & found: 1-925-754-6622
TDD/TTY: 1-925-754-3695
Mailing Address:
Tri Delta Transit
801 Wilbur Avenue
Antioch, CA 94509
Language Assistance
If information is needed in another language, please call 1-925-754-4040.
Si necesita información en español, llame al 1-925-754-4040.
如果需要中文信息，请致电 1-925-754-4040.
Kung kailangan ng impormasyon sa Tagalog, mangyaring tumawag sa 1-925-754-4040.
Nếu cần thông tin bằng tiếng Việt, vui lòng gọi 1-925-754-4040.
Scheduling a Ride
Once you have been notified that you are eligible to use Tri Delta Transit’s senior paratransit transportation, call 1-925-754-3060 to schedule a ride. Senior paratransit trips can be booked by phone from 6:00 a.m. – 6:00 p.m. daily, including holidays.
Ride requests may be made one to three days in advance. When requesting a ride, please give the reservationist the following information:
- Your name and pick-up address
- The date and time of the appointment or your preferred pick-up time*
- The destination address and phone number
- The preferred return time*
- The return address
- If you will be using a cane, walker, service animal or mobility device
*Remember this is shared ride transportation. To accommodate as many ride requests as possible, a senior paratransit confirmed pick-up time may be up to one hour before or after the requested pick-up time.
Please also note: If your arrival time is important (e.g., doctor appointment), please give the reservationist your appointment time. If your arrival time is not an appointment time (e.g., shopping), please give the reservationist the time you prefer to be picked up from your starting location.
The day before your scheduled ride, an automated call, with a confirmed pick-up time, will be made to the preferred number you indicated on your senior paratransit application.
If the message is not clear or is incomplete, please contact the Tri Delta Transit scheduling line at 1-925-754-3060 to confirm your pick-up time.
Senior Paratransit Transportation Hours
Monday – Friday: 6:30 a.m. to 5:30 p.m.
Saturday: 10:00 a.m. to 5:30 p.m.
Sunday/Holidays: No service available
Rides are shared and subject to availability.
Holidays
- New Year’s Day (actual & observed)
- Martin Luther King Jr. Day
- President’s Day
- Memorial Day
- Independence Day (actual & observed)
- Labor Day
- Veterans Day (actual & observed)
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
Ride Cancellation
For all ride cancellations, call the cancellation line at 1-925-706-4382 at least 60 minutes in advance of your ride time so that we can accommodate other ride requests.
The cancellation line is available 24 hours a day, 7 days a week to record your message.
Please leave the following information:
- Your name and pick-up address
- Time and date of all rides to be cancelled including return ride if applicable
Late Cancellation/No Show
If you cancel less than 60 minutes in advance of your ride, you will be marked as a no-show.
Being on Time
Once your pick-up time has been confirmed, your bus could arrive anytime within a 30- minute window (either 15 minutes before or 15 minutes after your scheduled time).
For example, if your pick-up time is confirmed for 12:30 p.m., you should be ready for pick-up from 12:15 p.m. to 12:45 p.m.
Please meet the paratransit driver within three (3) minutes of his/her arrival during the 30-minute window.
For example, if your scheduled pick-up time is 7:00 a.m. and the driver arrives at 6:45 a.m., the driver will wait until 6:48 a.m. If you are not ready, you will be marked as a no show.
You will receive an automated call with your confirmed pick-up time the day before your scheduled ride. It is important to listen to the message because, due to rides being shared, your schedule may have changed from the time given to you on the original phone call.
If the message is not clear or is incomplete, please contact the Tri Delta Transit scheduling line at 1-925-754-3060 to confirm your pick-up time.
Fares & Tickets
Senior paratransit drivers must collect fares upon boarding, so please have the exact fare ready prior to boarding. The driver cannot give change.
| One-way trip starting and ending in Tri Delta Transit’s ADA service area | $2.75 |
| One-way trip starting and/or ending outside Tri Delta Transit’s ADA service area | $5.50 |
| 10 ride tickets valued at $2.75 each | $27.50 |
You can purchase 10-ride coupon books with 10 ride tickets valued at $2.75 each by:
- Calling 1-925-754-6622 to order over the phone or to request a mail order envelope.
- Purchasing in person at Tri Delta Transit’s administrative office: 801 Wilbur Avenue, Antioch.
- Ordering online here for tickets to be mailed to you.
Helpful Booking Tip
If your trip is on:
- Monday — book the FRIDAY BEFORE
- Tuesday — book the SATURDAY BEFORE
- Wednesday — book the SUNDAY BEFORE
- Thursday — book the MONDAY BEFORE
- Friday — book the TUESDAY BEFORE
- Saturday — book the WEDNESDAY BEFORE
Rules & Safety Procedures
Senior Paratransit is shared transportation. This means that other passengers may be onboard during any part of a ride and that scheduled pick up times or routes of travel may be altered so another passenger can be accommodated. It is likely that the vehicle will stop and pick up other passengers as it proceeds.
Shared rides lower the cost of senior paratransit transportation.
Passenger Responsibilities:
- For your safety, please refrain from eating, drinking, and smoking while on the bus.
- There is no reserving of seats, fighting, yelling or obscene language allowed.
- You are also requested to not wear scented personal care products while using the service. This is to ensure that vehicles are accessible for passengers with multiple chemical sensitivity.
Senior Paratransit Drivers WILL:
- Help you board and exit the vehicle.
- Secure your mobility device to the vehicle (walkers, canes and carts are not secured).
- Escort you to and from the front door of the primary building upon arrival at both origin and destination.
- Assist with loading shopping bags upon request. You are permitted to carry four shopping bags on the vehicle. The shopping bags cannot weigh more than twenty pounds each. The shopping bags must remain out of the aisle.
Senior Paratransit Drivers WILL NOT:
- Enter your private residence.
- Push your wheelchair up or down any stairs, steep ramps or inclines.
- Push any buttons or levers on your electric wheelchair. Electric wheelchairs must be operated by the owner, attendant or companion.
- Lose sight of their vehicle.
- Enter an apartment complex, driveway, or other private property without written permission from the property owner.
- Carry more than four shopping bags.
Mobility Devices and Securement
All Tri Delta Transit vehicles are equipped with a mobility device ramp or lift.
- Passengers using a wheelchair are encouraged to remain in their chairs and wear a lap belt during boarding and exiting and while riding in the paratransit vehicle.
- Passengers using a scooter are encouraged to transfer to a seat during travel and wear a lap belt.
- During boarding and exiting, electric mobility devices are required to be set on the lowest speed or turned off.
- Mobility devices are required to be in good working order and must adhere to ADA requirements/limitations. Maximum size for a mobility device is 30 inches wide and 48 inches long. The maximum combined weight of a passenger and their mobility device is 600 pounds.
- All mobility devices except walkers, canes, and carts must be secured to the bus. All other items must be kept clear of the aisles.
Service Animals & Pets
Service Animals
A service animal is an animal specifically trained to assist you with necessary duties. If you travel with a service animal, you must include this information on your eligibility
application. Please let the reservationist know if you will be bringing a service animal when scheduling your ride.
- Animals meeting service animal criteria may board the bus with you at any time.
- While riding in a vehicle, the service animal is required to stay on the floor of the bus and must not block the aisle.
- If your service animal misbehaves, you will be asked to remove the animal from the vehicle. If there are multiple occurrences of misbehavior, the animal’s riding privileges may be revoked. Examples of misbehavior include unprovoked growling or attacking passengers, the driver, or other service animals.
Pets
Pets may board the bus with you if your pet is in a pet carrier. For safety reasons, the driver is unable to assist with carrying the pet carrier. Please let the reservationist know if you will be bringing a pet carrier when scheduling your ride.
Lost & Found
When exiting a vehicle, please check around you for all your belongings.
While Tri Delta Transit is not responsible for items left on the bus, we do our best to help passengers relocate lost items. This is done through our Lost & Found Department.
If you lose an item on a Tri Delta Transit bus, please call 1-925-754-6622 to report the item lost.
Lost items found on a bus are turned in when the bus returns at the end of its daily scheduled runs. The Lost & Found receptacle is checked the following morning. All items turned into Lost & Found are kept for a period of 30 days. Perishable items and those of safety concern will not be stored.
To retrieve an item from Lost & Found, you must come to Tri Delta Transit’s administrative office located at 801 Wilbur Avenue, Antioch. Found items will not be returned by mail.
Office hours are Monday – Thursday 7:00 a.m.- 6:00 p.m. and Friday 8:00 a.m. 5:00 p.m. (closed weekends and holidays).
Frequently Asked Questions
If you have questions after reading this information, please call Tri Delta Transit Accessible Services Department at 1-925-706-4398 or TTY: 1-925-754-3695.
Where is the service area?
Tri Delta Transit provides senior paratransit transportation to seniors (age 65+) within Tri Delta Transit’s service area in eastern Contra Costa County. Transportation is subject to ride availability.
What must I do to be able to use senior paratransit transportation services?
Fully complete and submit the Senior Paratransit Application to Tri Delta Transit.
How long does it take to process my application for senior paratransit transportation?
Once we receive your fully completed application, your application will be processed within 14 days. You will receive notice of your registration confirmation by mail. If on the 15th day you have not received notification, please contact Tri Delta Transit Accessible Services Department at the number listed at the top of this page.
How far in advance should I schedule my ride?
Ride requests can be made one to three days in advance. Helpful booking tips are provided in this guide.
What do I do if I want to thank someone for a job well done, send in a comment, or a complaint?
Customer service is of the utmost importance to Tri Delta Transit. To send us your comments:
- Click here or call us at 925-754-6622 and ask for our customer service department.
- Visit our administrative office at 801 Wilbur Ave, Antioch.
- Email us at comments@eccta.org.
If you selected that you would like a response, a customer service representative will contact you within 7-12 business days from the day after the comment is received. You may also be contacted if we have questions or need more information.
Do you allow animals and pets on the bus?
Yes. Service animals and pets are allowed. The pet must be in a pet carrier. For safety reasons, the driver is unable to assist in carrying the pet carrier. Please notify the reservationist when scheduling your ride if you plan to bring a service animal or pet carrier on the bus.