Frequently Asked Questions

No. Only those individuals whose disabilities prevent them from using fixed route bus service, all of the time or some of the time, are eligible. This eligibility criterion comes from the Americans with Disabilities Act. All Tri Delta Transit buses are accessible, and many individuals with disabilities are able to use the fixed route bus service.

No. Only those individuals whose disabilities prevent them from using fixed route bus service, all of the time or some of the time, are eligible. This eligibility criterion comes from the Americans with Disabilities Act. All Tri Delta Transit buses are accessible, and many individuals with disabilities are able to use the fixed route bus service.

Tri Delta Transit’s ADA paratransit transportation follows the guidelines of the Americans with Disabilities Act (ADA). According to the ADA, ADA paratransit transportation must be provided within ¾ mile of a fixed route bus service. The service area is designed to be comparable to Tri Delta Transit’s fixed route bus service, providing ADA paratransit transportation to origins and destinations within a ¾ mile radius of Tri Delta Transit’s bus routes during regular service hours of that route.

There are also transfer points for ADA paratransit regional rides which take passengers outside Eastern Contra Costa County. Reservationists will make the arrangements with the other paratransit provider(s) and provide assistance in arranging your ride to connect at a transfer point, if needed. It is recommended that you call at least seven days in advance to request a regional ride.

While not required by the ADA, Tri Delta Transit provides Senior (Age 65+) paratransit transportation within Tri Delta Transit’s service area in Eastern Contra Costa County. Transportation is subject to ride availability. Requested rides are not guaranteed. This service does not permit travel on other transit agencies’ paratransit services.

Click here to see the service area maps.

Mail your completed ADA paratransit application to Tri Delta Transit, 801 Wilbur Avenue, Antioch, CA 94509. Paratransit applications can be downloaded from the website or to request an application by mail, call 1-925-706-4398.

Once we receive your fully completed application and a medical verification form completed by your health care provider, your application will be processed within 21 days. You will receive notice of your eligibility determination by mail.

You will receive a letter explaining why you are not eligible. The letter also will explain how you can appeal the decision.

Mail your completed application to Tri Delta Transit, 801 Wilbur Avenue, Antioch, CA 94509. Paratransit applications can be downloaded from the website or to request an application by mail, call 1-925-706-4398.

You will be notified by mail of your eligibility status within 14 days of receipt of your completed application.

Ride requests may be made one to three days in advance. We recommend calling at least seven days in advance to schedule an ADA paratransit trip that goes outside Eastern Contra Costa County.

Yes, if you are certified for ADA paratransit transportation and your need for a personal care attendant is registered with Tri Delta Transit’s Accessible Services department. A personal care attendant is not required to pay a fare and must be picked up and dropped off at the same locations as you. When you reserve a ride, you must let the reservationist know that an attendant will be traveling with you.

Yes, if you are certified for ADA paratransit transportation. You must let the reservationist know that you will have companion(s) with you. Your companion(s) also must pay the same fare for each one-way trip. You are allowed up to two companions per ride.

Yes. Service animals and pets are allowed. The pet must be in a pet carrier. For safety reasons, the driver is unable to assist in carrying the pet carrier.

Yes. Call 1-925-754-6622 for Lost and Found information. Found items are held for 30 days. Perishable/safety compromising items are not held. For safety reasons, drivers will not be contacted by radio or cell phone to check for items left on the buses. Tri Delta Transit is not responsible for lost or stolen items.

Tri Delta Transit cares about what you think and welcomes all compliments, complaints and service suggestions. Mail comments to Tri Delta Transit, 801 Wilbur Avenue, Antioch, CA 94509, call 1-925-754-6622, or submit comments online at https://civilrights.justice.gov/report/.