Tri MyRide Frequently Asked Questions

Microtransit gives you the freedom and flexibility to move through your day according to your schedule, with on-demand convenience. Available within certain services area, Microtransit gets you where you need to go, all with an app and the click of a button.

• First, download the Tri MyRide app and create a free account.
• Complete your account information. If you need wheelchair accessibility, toggle the button to the right so blue shows.
• On the main screen utilize the ‘Tap to search destination’ and enter your destination.
• Set the traveling alone number to how many are traveling if others will travel with you. Keep in mind fares are due for each person in the party.
• If a ride is available
• Confirm your pick-up location and select your drop-off location, then choose your pick-up time. A Tri MyRide yellow and blue bus will pick you up and drop you off at your destination. Along the way, the vehicle may pick up other passengers who request a ride.

Riders are able to request a ride by calling Tri MyRide scheduling at 1-925-470-4997.

Depending on other ride requests and the location of the vehicle, your ride may be grouped with other riders headed to similar destinations.

You can track your ride on the Tri MyRide app. You will be able to see updates as your ride approaches. If you provide your mobile number in your account, you can also receive text alerts when your ride is on its way.

The average wait time will vary based on traffic conditions, your location, and demand. A predicted average wait time is 15-30 minutes.

The Tri MyRide vehicle can transport wheelchairs. You can indicate that you need wheelchair-accessibility when you create your account.

Microtransit will pick up and drop off riders anywhere within the single designated service area. Our current service areas are Pittsburg/Bay Point and Antioch/Oakley. You can travel within the individual areas, but not between them. Don’t forget that Tri MyRide can connect you to fixed route lines, BART and Amtrak.

The service costs only $2 a ride. So if you are taking a roundtrip then the entire trip will be $4.

Service hours are Monday – Friday’s 5:00 a.m.- 9:00 p.m. and Weekends/Holidays 8:00 a.m. – 5:00 p.m.
Does Tri MyRide operate on holidays?
Tri MyRide operates weekend service on the following holidays:
• Martin Luther Kind Jr. Day
• Presidents Day
• Memorial Day
• Independence Day (Actual and Observed)
• Labor Day
• Veterans Day
• Thanksgiving Day and day after
• Christmas Even and Christmas Day
• New Year’s Day (Actual and Observed)

Yes, up to four bags are allowed.
What if I leave something on a Tri MyRide vehicle?
The operators look through the vehicle between every few trips. Any items left on a vehicle will be turned into a secure Lost and Found box when the vehicle ends its operation that day. If you have left an item, contact Customer Service at 1-925-754-6622 and follow the prompts. You can leave your name, phone number and a detailed description of the item. A customer service representative will contact you if the item is found. Please see the website Lost and Found section for more details.

For more information contact Tri MyRide scheduling to speak with a Customer Service Representative at 1-925-470-4997.