Tri MyRide Frequently Asked Questions

Customer service is of the utmost importance to Tri Delta Transit. To send us your comments:

• Click here or call us at 925-754-6622 and ask for our customer service department.
• Visit our administrative office at 801 Wilbur Ave, Antioch.
• Email us at comments@eccta.org.

If you selected that you would like a response, a customer service representative will contact you within 7-12 business days from the day after the comment is received. You may also be contacted if we have questions or need more information.

Yes. Service animals and pets are allowed. The pet must be in a pet carrier. For safety reasons, the driver is unable to assist in carrying the pet carrier. Please notify the reservationist when scheduling your ride if you plan to bring a service animal or pet carrier on the bus.

Ride requests can be made one to three days in advance. Helpful booking tips are provided in this guide.

Once we receive your fully completed application, your application will be processed within 14 days. You will receive notice of your registration confirmation by mail. If on the 15th day you have not received notification, please contact Tri Delta Transit Accessible Services Department at the number listed at the top of this page.

Fully complete and submit the Senior Paratransit Application to Tri Delta Transit.

Tri Delta Transit provides senior paratransit transportation to seniors (age 65+) within Tri Delta Transit’s service area in eastern Contra Costa County. Transportation is subject to ride availability.

The operators look through the vehicle between every few trips. Any items left on a vehicle will be turned into a secure Lost and Found box when the vehicle ends its operation that day.  If you have left an item, contact Customer Service at 1-925-754-6622 and follow the prompts. You can leave your name, phone number and a detailed description of the item. A customer service representative will contact you if the item is found.  Please see the website Lost and Found section for more details.

Groups of more than 35 must be scheduled on different buses departing at different times. Bus departures for each group may differ by as much as one hour

Yes. The following must apply to your trip:

• Group must use regularly scheduled Tri Delta Transit buses and designated bus stops
• Trip must be taken between 9am and 2pm
• Class Pass is good only on Tri Delta Transit buses
• Maximum people allowed per Class Pass is 35
• Trips must be scheduled four weeks prior to the date of the field trip

You can request two Class Pass trips per year per teacher.

On request, we offer classroom training on how to ride the bus and tours of our facility, which include reinforcement materials like puzzle pages and coloring books.

Download and complete the attached Class Pass Request Form then email, mail, or fax the form to Tri Delta Transit at least three weeks before your planned trip.

Email: comments@eccta.org
Fax: 1-925-757-2530
Mail: Tri Delta Transit, 801 Wilbur Avenue, Antioch, CA 94509

If you have any questions, please call us at 925.754.6622 and ask to speak with the Class Pass Coordinator. Once we have your request, we’ll mail you your Class Pass along with a helpful copy of your bus route and a schedule.

In order to download the above PDF file you must have Adobe Acrobat Reader installed on your computer.
To install it click on the link below.
Adobe Acrobat Reader

Class Pass is a unique program that makes more field trips possible by providing free transportation to local schools on regularly scheduled Tri Delta Transit buses. Each Class Pass can accommodate up to 35 students and chaperones!

For more information contact Tri MyRide scheduling to speak with a Customer Service Representative at 1-925-470-4997.

Yes, up to four bags are allowed.
What if I leave something on a Tri MyRide vehicle?
The operators look through the vehicle between every few trips. Any items left on a vehicle will be turned into a secure Lost and Found box when the vehicle ends its operation that day. If you have left an item, contact Customer Service at 1-925-754-6622 and follow the prompts. You can leave your name, phone number and a detailed description of the item. A customer service representative will contact you if the item is found. Please see the website Lost and Found section for more details.

Only service animals are allowed on Tri MyRide. Emotional support animals and other animals can travel but must be in a secure carrier.

Service hours are Monday – Friday’s 5:00 a.m.- 9:00 p.m. and Weekends/Holidays 8:00 a.m. – 5:00 p.m.
Does Tri MyRide operate on holidays?
Tri MyRide operates weekend service on the following holidays:
• Martin Luther Kind Jr. Day
• Presidents Day
• Memorial Day
• Independence Day (Actual and Observed)
• Labor Day
• Veterans Day
• Thanksgiving Day and day after
• Christmas Even and Christmas Day
• New Year’s Day (Actual and Observed)

The service costs only $2 a ride. So if you are taking a roundtrip then the entire trip will be $4.

Microtransit will pick up and drop off riders anywhere within the single designated service area. Our current service areas are Pittsburg/Bay Point and Antioch/Oakley. You can travel within the individual areas, but not between them. Don’t forget that Tri MyRide can connect you to fixed route lines, BART and Amtrak.

The Tri MyRide vehicle can transport wheelchairs. You can indicate that you need wheelchair-accessibility when you create your account.

The average wait time will vary based on traffic conditions, your location, and demand. A predicted average wait time is 15-30 minutes.

You can track your ride on the Tri MyRide app. You will be able to see updates as your ride approaches. If you provide your mobile number in your account, you can also receive text alerts when your ride is on its way.

Depending on other ride requests and the location of the vehicle, your ride may be grouped with other riders headed to similar destinations.

Riders are able to request a ride by calling Tri MyRide scheduling at 1-925-470-4997.

• First, download the Tri MyRide app and create a free account.
• Complete your account information. If you need wheelchair accessibility, toggle the button to the right so blue shows.
• On the main screen utilize the ‘Tap to search destination’ and enter your destination.
• Set the traveling alone number to how many are traveling if others will travel with you. Keep in mind fares are due for each person in the party.
• If a ride is available
• Confirm your pick-up location and select your drop-off location, then choose your pick-up time. A Tri MyRide yellow and blue bus will pick you up and drop you off at your destination. Along the way, the vehicle may pick up other passengers who request a ride.

Microtransit gives you the freedom and flexibility to move through your day according to your schedule, with on-demand convenience. Available within certain services area, Microtransit gets you where you need to go, all with an app and the click of a button.

Tri Delta Transit cares about what you think and welcomes all compliments, complaints and service suggestions. Mail comments to Tri Delta Transit, 801 Wilbur Avenue, Antioch, CA 94509, call 1-925-754-6622, or submit comments online at https://civilrights.justice.gov/report/.

Yes. Call 1-925-754-6622 for Lost and Found information. Found items are held for 30 days. Perishable/safety compromising items are not held. For safety reasons, drivers will not be contacted by radio or cell phone to check for items left on the buses. Tri Delta Transit is not responsible for lost or stolen items.

Yes. Service animals and pets are allowed. The pet must be in a pet carrier. For safety reasons, the driver is unable to assist in carrying the pet carrier.

Yes, if you are certified for ADA paratransit transportation. You must let the reservationist know that you will have companion(s) with you. Your companion(s) also must pay the same fare for each one-way trip. You are allowed up to two companions per ride.

Yes, if you are certified for ADA paratransit transportation and your need for a personal care attendant is registered with Tri Delta Transit’s Accessible Services department. A personal care attendant is not required to pay a fare and must be picked up and dropped off at the same locations as you. When you reserve a ride, you must let the reservationist know that an attendant will be traveling with you.

Ride requests may be made one to three days in advance. We recommend calling at least seven days in advance to schedule an ADA paratransit trip that goes outside Eastern Contra Costa County.

You will be notified by mail of your eligibility status within 14 days of receipt of your completed application.

Mail your completed application to Tri Delta Transit, 801 Wilbur Avenue, Antioch, CA 94509. Paratransit applications can be downloaded from the website or to request an application by mail, call 1-925-706-4398.

You will receive a letter explaining why you are not eligible. The letter also will explain how you can appeal the decision.

Once we receive your fully completed application and a medical verification form completed by your health care provider, your application will be processed within 21 days. You will receive notice of your eligibility determination by mail.

Mail your completed ADA paratransit application to Tri Delta Transit, 801 Wilbur Avenue, Antioch, CA 94509. Paratransit applications can be downloaded from the website or to request an application by mail, call 1-925-706-4398.

Tri Delta Transit’s ADA paratransit transportation follows the guidelines of the Americans with Disabilities Act (ADA). According to the ADA, ADA paratransit transportation must be provided within ¾ mile of a fixed route bus service. The service area is designed to be comparable to Tri Delta Transit’s fixed route bus service, providing ADA paratransit transportation to origins and destinations within a ¾ mile radius of Tri Delta Transit’s bus routes during regular service hours of that route.

There are also transfer points for ADA paratransit regional rides which take passengers outside Eastern Contra Costa County. Reservationists will make the arrangements with the other paratransit provider(s) and provide assistance in arranging your ride to connect at a transfer point, if needed. It is recommended that you call at least seven days in advance to request a regional ride.

While not required by the ADA, Tri Delta Transit provides Senior (Age 65+) paratransit transportation within Tri Delta Transit’s service area in Eastern Contra Costa County. Transportation is subject to ride availability. Requested rides are not guaranteed. This service does not permit travel on other transit agencies’ paratransit services.

Click here to see the service area maps.

No. Only those individuals whose disabilities prevent them from using fixed route bus service, all of the time or some of the time, are eligible. This eligibility criterion comes from the Americans with Disabilities Act. All Tri Delta Transit buses are accessible, and many individuals with disabilities are able to use the fixed route bus service.

No. Only those individuals whose disabilities prevent them from using fixed route bus service, all of the time or some of the time, are eligible. This eligibility criterion comes from the Americans with Disabilities Act. All Tri Delta Transit buses are accessible, and many individuals with disabilities are able to use the fixed route bus service.

We’ve anticipated some questions you may have about paratransit transportation. If you still have questions after reading the information online, please call Tri Delta Transit at 1-925-706-4398 or TTY: 1-925-754-3695.

Lorem Lipsum

Customer service is of the utmost importance to Tri Delta Transit. To send us your comments:

• Click here or call us at 925-754-6622 and ask for our customer service department.
• Visit our administrative office at 801 Wilbur Ave, Antioch.
• Email us at comments@eccta.org.

If you selected that you would like a response, a customer service representative will contact you within 7-12 business days from the day after the comment is received. You may also be contacted if we have questions or need more information.

Yes. Service animals and pets are allowed. The pet must be in a pet carrier. For safety reasons, the driver is unable to assist in carrying the pet carrier. Please notify the reservationist when scheduling your ride if you plan to bring a service animal or pet carrier on the bus.

Ride requests can be made one to three days in advance. Helpful booking tips are provided in this guide.

Once we receive your fully completed application, your application will be processed within 14 days. You will receive notice of your registration confirmation by mail. If on the 15th day you have not received notification, please contact Tri Delta Transit Accessible Services Department at the number listed at the top of this page.

Fully complete and submit the Senior Paratransit Application to Tri Delta Transit.

Tri Delta Transit provides senior paratransit transportation to seniors (age 65+) within Tri Delta Transit’s service area in eastern Contra Costa County. Transportation is subject to ride availability.

The operators look through the vehicle between every few trips. Any items left on a vehicle will be turned into a secure Lost and Found box when the vehicle ends its operation that day.  If you have left an item, contact Customer Service at 1-925-754-6622 and follow the prompts. You can leave your name, phone number and a detailed description of the item. A customer service representative will contact you if the item is found.  Please see the website Lost and Found section for more details.

Groups of more than 35 must be scheduled on different buses departing at different times. Bus departures for each group may differ by as much as one hour

Yes. The following must apply to your trip:

• Group must use regularly scheduled Tri Delta Transit buses and designated bus stops
• Trip must be taken between 9am and 2pm
• Class Pass is good only on Tri Delta Transit buses
• Maximum people allowed per Class Pass is 35
• Trips must be scheduled four weeks prior to the date of the field trip

You can request two Class Pass trips per year per teacher.

On request, we offer classroom training on how to ride the bus and tours of our facility, which include reinforcement materials like puzzle pages and coloring books.

Download and complete the attached Class Pass Request Form then email, mail, or fax the form to Tri Delta Transit at least three weeks before your planned trip.

Email: comments@eccta.org
Fax: 1-925-757-2530
Mail: Tri Delta Transit, 801 Wilbur Avenue, Antioch, CA 94509

If you have any questions, please call us at 925.754.6622 and ask to speak with the Class Pass Coordinator. Once we have your request, we’ll mail you your Class Pass along with a helpful copy of your bus route and a schedule.

In order to download the above PDF file you must have Adobe Acrobat Reader installed on your computer.
To install it click on the link below.
Adobe Acrobat Reader

Class Pass is a unique program that makes more field trips possible by providing free transportation to local schools on regularly scheduled Tri Delta Transit buses. Each Class Pass can accommodate up to 35 students and chaperones!

For more information contact Tri MyRide scheduling to speak with a Customer Service Representative at 1-925-470-4997.

Yes, up to four bags are allowed.
What if I leave something on a Tri MyRide vehicle?
The operators look through the vehicle between every few trips. Any items left on a vehicle will be turned into a secure Lost and Found box when the vehicle ends its operation that day. If you have left an item, contact Customer Service at 1-925-754-6622 and follow the prompts. You can leave your name, phone number and a detailed description of the item. A customer service representative will contact you if the item is found. Please see the website Lost and Found section for more details.

Only service animals are allowed on Tri MyRide. Emotional support animals and other animals can travel but must be in a secure carrier.

Service hours are Monday – Friday’s 5:00 a.m.- 9:00 p.m. and Weekends/Holidays 8:00 a.m. – 5:00 p.m.
Does Tri MyRide operate on holidays?
Tri MyRide operates weekend service on the following holidays:
• Martin Luther Kind Jr. Day
• Presidents Day
• Memorial Day
• Independence Day (Actual and Observed)
• Labor Day
• Veterans Day
• Thanksgiving Day and day after
• Christmas Even and Christmas Day
• New Year’s Day (Actual and Observed)

The service costs only $2 a ride. So if you are taking a roundtrip then the entire trip will be $4.

Microtransit will pick up and drop off riders anywhere within the single designated service area. Our current service areas are Pittsburg/Bay Point and Antioch/Oakley. You can travel within the individual areas, but not between them. Don’t forget that Tri MyRide can connect you to fixed route lines, BART and Amtrak.

The Tri MyRide vehicle can transport wheelchairs. You can indicate that you need wheelchair-accessibility when you create your account.

The average wait time will vary based on traffic conditions, your location, and demand. A predicted average wait time is 15-30 minutes.

You can track your ride on the Tri MyRide app. You will be able to see updates as your ride approaches. If you provide your mobile number in your account, you can also receive text alerts when your ride is on its way.

Depending on other ride requests and the location of the vehicle, your ride may be grouped with other riders headed to similar destinations.

Riders are able to request a ride by calling Tri MyRide scheduling at 1-925-470-4997.

• First, download the Tri MyRide app and create a free account.
• Complete your account information. If you need wheelchair accessibility, toggle the button to the right so blue shows.
• On the main screen utilize the ‘Tap to search destination’ and enter your destination.
• Set the traveling alone number to how many are traveling if others will travel with you. Keep in mind fares are due for each person in the party.
• If a ride is available
• Confirm your pick-up location and select your drop-off location, then choose your pick-up time. A Tri MyRide yellow and blue bus will pick you up and drop you off at your destination. Along the way, the vehicle may pick up other passengers who request a ride.

Microtransit gives you the freedom and flexibility to move through your day according to your schedule, with on-demand convenience. Available within certain services area, Microtransit gets you where you need to go, all with an app and the click of a button.

Tri Delta Transit cares about what you think and welcomes all compliments, complaints and service suggestions. Mail comments to Tri Delta Transit, 801 Wilbur Avenue, Antioch, CA 94509, call 1-925-754-6622, or submit comments online at https://civilrights.justice.gov/report/.

Yes. Call 1-925-754-6622 for Lost and Found information. Found items are held for 30 days. Perishable/safety compromising items are not held. For safety reasons, drivers will not be contacted by radio or cell phone to check for items left on the buses. Tri Delta Transit is not responsible for lost or stolen items.

Yes. Service animals and pets are allowed. The pet must be in a pet carrier. For safety reasons, the driver is unable to assist in carrying the pet carrier.

Yes, if you are certified for ADA paratransit transportation. You must let the reservationist know that you will have companion(s) with you. Your companion(s) also must pay the same fare for each one-way trip. You are allowed up to two companions per ride.

Yes, if you are certified for ADA paratransit transportation and your need for a personal care attendant is registered with Tri Delta Transit’s Accessible Services department. A personal care attendant is not required to pay a fare and must be picked up and dropped off at the same locations as you. When you reserve a ride, you must let the reservationist know that an attendant will be traveling with you.

Ride requests may be made one to three days in advance. We recommend calling at least seven days in advance to schedule an ADA paratransit trip that goes outside Eastern Contra Costa County.

You will be notified by mail of your eligibility status within 14 days of receipt of your completed application.

Mail your completed application to Tri Delta Transit, 801 Wilbur Avenue, Antioch, CA 94509. Paratransit applications can be downloaded from the website or to request an application by mail, call 1-925-706-4398.

You will receive a letter explaining why you are not eligible. The letter also will explain how you can appeal the decision.

Once we receive your fully completed application and a medical verification form completed by your health care provider, your application will be processed within 21 days. You will receive notice of your eligibility determination by mail.

Mail your completed ADA paratransit application to Tri Delta Transit, 801 Wilbur Avenue, Antioch, CA 94509. Paratransit applications can be downloaded from the website or to request an application by mail, call 1-925-706-4398.

Tri Delta Transit’s ADA paratransit transportation follows the guidelines of the Americans with Disabilities Act (ADA). According to the ADA, ADA paratransit transportation must be provided within ¾ mile of a fixed route bus service. The service area is designed to be comparable to Tri Delta Transit’s fixed route bus service, providing ADA paratransit transportation to origins and destinations within a ¾ mile radius of Tri Delta Transit’s bus routes during regular service hours of that route.

There are also transfer points for ADA paratransit regional rides which take passengers outside Eastern Contra Costa County. Reservationists will make the arrangements with the other paratransit provider(s) and provide assistance in arranging your ride to connect at a transfer point, if needed. It is recommended that you call at least seven days in advance to request a regional ride.

While not required by the ADA, Tri Delta Transit provides Senior (Age 65+) paratransit transportation within Tri Delta Transit’s service area in Eastern Contra Costa County. Transportation is subject to ride availability. Requested rides are not guaranteed. This service does not permit travel on other transit agencies’ paratransit services.

Click here to see the service area maps.

No. Only those individuals whose disabilities prevent them from using fixed route bus service, all of the time or some of the time, are eligible. This eligibility criterion comes from the Americans with Disabilities Act. All Tri Delta Transit buses are accessible, and many individuals with disabilities are able to use the fixed route bus service.

No. Only those individuals whose disabilities prevent them from using fixed route bus service, all of the time or some of the time, are eligible. This eligibility criterion comes from the Americans with Disabilities Act. All Tri Delta Transit buses are accessible, and many individuals with disabilities are able to use the fixed route bus service.

We’ve anticipated some questions you may have about paratransit transportation. If you still have questions after reading the information online, please call Tri Delta Transit at 1-925-706-4398 or TTY: 1-925-754-3695.

Lorem Lipsum

Microtransit gives you the freedom and flexibility to move through your day according to your schedule, with on-demand convenience. Available within certain services area, Microtransit gets you where you need to go, all with an app and the click of a button.

• First, download the Tri MyRide app and create a free account.
• Complete your account information. If you need wheelchair accessibility, toggle the button to the right so blue shows.
• On the main screen utilize the ‘Tap to search destination’ and enter your destination.
• Set the traveling alone number to how many are traveling if others will travel with you. Keep in mind fares are due for each person in the party.
• If a ride is available
• Confirm your pick-up location and select your drop-off location, then choose your pick-up time. A Tri MyRide yellow and blue bus will pick you up and drop you off at your destination. Along the way, the vehicle may pick up other passengers who request a ride.

Riders are able to request a ride by calling Tri MyRide scheduling at 1-925-470-4997.

Depending on other ride requests and the location of the vehicle, your ride may be grouped with other riders headed to similar destinations.

You can track your ride on the Tri MyRide app. You will be able to see updates as your ride approaches. If you provide your mobile number in your account, you can also receive text alerts when your ride is on its way.

The average wait time will vary based on traffic conditions, your location, and demand. A predicted average wait time is 15-30 minutes.

The Tri MyRide vehicle can transport wheelchairs. You can indicate that you need wheelchair-accessibility when you create your account.

Microtransit will pick up and drop off riders anywhere within the single designated service area. Our current service areas are Pittsburg/Bay Point and Antioch/Oakley. You can travel within the individual areas, but not between them. Don’t forget that Tri MyRide can connect you to fixed route lines, BART and Amtrak.

The service costs only $2 a ride. So if you are taking a roundtrip then the entire trip will be $4.

Service hours are Monday – Friday’s 5:00 a.m.- 9:00 p.m. and Weekends/Holidays 8:00 a.m. – 5:00 p.m.
Does Tri MyRide operate on holidays?
Tri MyRide operates weekend service on the following holidays:
• Martin Luther Kind Jr. Day
• Presidents Day
• Memorial Day
• Independence Day (Actual and Observed)
• Labor Day
• Veterans Day
• Thanksgiving Day and day after
• Christmas Even and Christmas Day
• New Year’s Day (Actual and Observed)

Yes, up to four bags are allowed.
What if I leave something on a Tri MyRide vehicle?
The operators look through the vehicle between every few trips. Any items left on a vehicle will be turned into a secure Lost and Found box when the vehicle ends its operation that day. If you have left an item, contact Customer Service at 1-925-754-6622 and follow the prompts. You can leave your name, phone number and a detailed description of the item. A customer service representative will contact you if the item is found. Please see the website Lost and Found section for more details.

For more information contact Tri MyRide scheduling to speak with a Customer Service Representative at 1-925-470-4997.