Rules, Procedures and Passenger Responsibilities

Close up of hands buckling in a wheelchair

Paratransit drivers can assist you by:

Help you board and exit the vehicle
Secure your mobility device to the vehicle (walkers, canes and carts are not secured)
Upon request, escort you to and from the front door of the primary building upon arrival at both origin and destination
Assist with loading shopping bags upon request. You may carry four shopping bags on the vehicle. The shopping bags may not weigh more than twenty pounds each. The shopping bags must remain out of the aisle.

For safety reasons, paratransit drivers cannot or are not able to:

Enter your private residence
Push your wheelchair up or down any stairs, steep ramps or inclines
Lose sight of their vehicle
Enter an apartment complex, driveway, or other private property without written permission from the property owner
Carry more than four shopping bags

Please Be on Time

Once your pick-up time has been confirmed, Tri Delta Transit has a 30-minute window during which to arrive (either 15 minutes before or 15 minutes after your scheduled time).

For example, if your pick-up time is confirmed for 12:30 p.m., you should be ready for pick-up from 12:15 p.m. to 12:45 p.m. Please note: your confirmation time may be DIFFERENT than your requested time. Please listen carefully to the automated call out the night before.

Tips for a great rider experience include:

-Re-listening to the automated call the morning of your trip to make sure you know what time they are coming.

-Prepare in advance of the 15 minute window to insure you are fully ready and near the door when your ride arrives.

You must meet the paratransit driver within 3 minutes of his/her arrival during the 30-minute window.

For example, if your scheduled pick-up time is 7:00 a.m. and the driver arrives at 6:45 a.m., the driver will wait until 6:48 a.m. If you are not ready, you will be marked as a no show.

Rider Responsibilities

For your safety, please refrain from eating, drinking, and smoking while on the bus.
There is no reserving of seats, fighting, yelling or obscene language allowed.
You are also requested to not wear scented personal care products while using the service. This is to ensure that vehicles are accessible for passengers with multiple chemical sensitivity.