Reservations and Cancellations
Ride Reservations 1-925-754-3060
6am – 6pm daily, including holidays
Ride Cancellations 1-925-706-4382
Call the cancellation line with all ride cancellations at least one hour in advance of your ride time or you will be charged with a no-show.
The cancellation line is available 24 hours a day, 7 days a week to record your cancellation message.
Please leave the following information:
- Your name and pick-up address
- Time and date of all rides to be cancelled, including return ride if applicable
Late Cancellation/No-Show Policy
A no-show is a scheduled ride that you do not take without properly cancelling on time.
- If you call to cancel less than one hour in advance of your ride time, you will be marked a no-show.
- If you accumulate more than three no-shows in a six-month period of time, your service may be suspended for one month.
- A written warning will be sent before service is suspended.
