FAQ Category: Paratransit

Tri Delta Transit cares about what you think and welcomes all compliments, complaints and service suggestions. Mail comments to Tri Delta Transit, 801 Wilbur Avenue, Antioch, CA 94509, call 1-925-754-6622, or submit comments online at https://civilrights.justice.gov/report/.

Yes. Call 1-925-754-6622 for Lost and Found information. Found items are held for 30 days. Perishable/safety compromising items are not held. For safety reasons, drivers will not be contacted by radio or cell phone to check for items left on the buses. Tri Delta Transit is not responsible for lost or stolen items.

Yes. Service animals and pets are allowed. The pet must be in a pet carrier. For safety reasons, the driver is unable to assist in carrying the pet carrier.

Yes, if you are certified for ADA paratransit transportation. You must let the reservationist know that you will have companion(s) with you. Your companion(s) also must pay the same fare for each one-way trip. You are allowed up to two companions per ride.

Yes, if you are certified for ADA paratransit transportation and your need for a personal care attendant is registered with Tri Delta Transit’s Accessible Services department. A personal care attendant is not required to pay a fare and must be picked up and dropped off at the same locations as you. When you reserve a…

Ride requests may be made one to three days in advance. We recommend calling at least seven days in advance to schedule an ADA paratransit trip that goes outside Eastern Contra Costa County.

You will be notified by mail of your eligibility status within 14 days of receipt of your completed application.

Mail your completed application to Tri Delta Transit, 801 Wilbur Avenue, Antioch, CA 94509. Paratransit applications can be downloaded from the website or to request an application by mail, call 1-925-706-4398.

You will receive a letter explaining why you are not eligible. The letter also will explain how you can appeal the decision.

Once we receive your fully completed application and a medical verification form completed by your health care provider, your application will be processed within 21 days. You will receive notice of your eligibility determination by mail.