Reasonable Modification of Policies and Practices Policy

ADOPTED BY ECCTA’S BOARD OF DIRECTORS: June 24, 2015

Eastern Contra Costa Transit Authority
Reasonable Modification of Policies and Practices Policy

49 CFR Parts 27 and 37; Reasonable Modification of Policies and Practices states that ECCTA shall make reasonable accommodations in policies, practices or procedures when such accommodations necessary will not result in fundamental changes in the service and or program.

ECCTA shall support and enforce all the regulations of the American with Disabilities Act including the Reasonable Modification of Policies and Practices.

ECCTA will take realistic and affirmative steps to ensure that all reasonable modifications are reviewed and applied to the service if they do not result in fundamental changes to the service or program.

ECCTA’s sub-contractors will take realistic and affirmative steps to ensure that all reasonable modifications are reviewed and applied to the service if they do not result in fundamental changes to the service or program.

ECCTA’s Civil Rights Officer shall act as the Reasonable Modification Coordinator.

ECCTA recognizes that there are two types of requested modification:

_{On-the-spot requests}

On-the-spot requests will be accomodated as long as the request does not:m

_{Advance Requests}

Advance requests can be submitted to the Reasonable Modification Officer via:

The request can be submitted using a downloadable form at or can be communicated directly to the Reasonable Modification Coordinator who will complete the form on the requestor’s behalf.

An advance request for reasonable modification will be accommodated as long as the request does not:

• fundamentally alter the service provided
• expose the requestor or the operator or other riders to a “Direct Threat”.
• a necessity for the individual to actually use the service

The Reasonable Modification Officer will reply to an advance request for reasonable modification within thirty calendar days of receipt of the request. If required, the requestor will be contacted for additional information. If the requestor fails to provide the requested additional information within five calendar days, the Reasonable Modification Coordinator may administratively close the request.

ECCTA’s complaint process for individuals who do not agree with an on-the-spot or an advance request for reasonable modification decision is as follows: A complaint can be submitted to ECCTA’s Office of Civil Rights via:

• Fax: (925) 757-2530
• TTY: 711
• Telephone: (925) 754-6622
• Mail or in-person: ECCTA, Office of Civil Rights, 801 Wilbur Avenue, Antioch, CA 94509

The complaint can be submitted using a downloadable form at  or can be communicated directly to ECCTA’s Office of Civil Rights who will complete the complaint form on the individual’s behalf.

ECCTA will reply to a complaint about a reasonable modification within ninety calendar days of receipt of the complaint. If required, the complainant will be contacted for additional information. If the complainant fails to provide the requested additional information within fourteen calendar days, the complaint may be administratively closed.